Shipping (oh the waiting!)

Now that you have placed your order we know that you are keen to get your hands on that precious package and rip it open. So what happens next? How long before your order arrives? What happens if something goes wrong? Can I speed things up?
Read on and all will be revealed.

Dispatch and Delivery

an post logoAs an Irish company we use An Post to ship all orders at Mermaids and Dragons and we dispatch all orders within 72 hours. On public holidays the postman might be on a day off so it might take us a little longer. With 1,645 bicycles and 2,738 vehicles on the road I think they deserve a day off occasionally.

Estimated delivery times

We have 3 options when it comes to shipping throughout Europe.
Standard Shipping is uninsured and not tracked. It takes up to 7 days for your delivery to arrive once it is shipped. Deliveries to Ireland are slightly quicker. It costs a flat rate of €5.

Secure & tracked delivery costs a flat rate starting at €8.50, it comes with insurance and a tracking number so you can keep an eye on it. It takes 3-5 days throughout Europe.

Express delivery is available at a cost of €15.50 and takes 2-3 working days to urban centres throughout Europe.

I’m told that delivery times can vary depending on the destination and on the local postage conditions. Whilst we really try to get your order to you as quickly as possible local postal conditions are out of our control and delays can occur. If you have not received your order within 15 working days of dispatch then we know you will be very disappointed so please please get in touch with us on Customer Care with your order number and we will follow up and make sure your order has not gone missing.

Sometimes the unthinkable happens and things get lost in the mail system. In the event that a package is not delivered within 30 working days of dispatch customers will be refunded the cost of the order or if the item is in stock they will be offered a replacement. Once a notice of delivery is recorded via the registered postal carrier as per tracking details it is deemed that the package has been successfully delivered.

All orders are sent to the specified delivery address. In the event that the delivery address differs from the billing address the specified delivery address is used. We think that just makes sense.

Another practical little detail- Customers are responsible for any customs or local taxes incurred. Unfortunately we have no way of knowing what customs charges local agencies will apply if any. In the event that a customer does not accept local customs charges where applied and the customer’s order is returned to Mermaids and Dragons the customer remains liable for the initial shipping and returns costs.

Packaging

gift-wrapped
Your parcel is precious so we securely wrap your items in protective paper, a fabulous reusable short handled cloth bag and packaging materials. Every care is taken to ensure that your order reaches you in perfect condition.If you do have a problem when you get your parcel then please have a look through our Returns (Oh Dear)policy.

Pre-Orders

In the event that you order an item during a pre-launch promotion or VIP offer (exciting times) then the order will be shipped as soon as the item becomes available. The expected availability date will be specified on all items available for pre-order at the time of placing the order and prior to its completion. We know you are really keen to get these orders and we will oblige by sending out all orders as soon as they become available even if we are up until 2am to get everything ready.

In the event that your order comprises in-stock and pre-order items then the entire order will ship when the pre-order item becomes available. If you wish to arrange for the items to ship individually then we suggest it would be a good idea to you place the orders separately or contact us at Customer Care and we will make sure everything goes smoothly.

That’s all folks!