fbpx

When will I receive my order?

We process all orders within 3 days of receipt. We partner with An Post and offer standard mail to Europe with express, tracked delivery to Ireland. You will receive a confirmation email when your order has been dispatched.
It is worth noting that in order to speed up the delivery process and to avoid parcels being held or diverted to a sorting office we recommend you fill in your address as completely as possible when ordering. If you have an Eircode please use it.

Estimated delivery times from An Post are as follows:
Republic of Ireland:1-2 working days
Rest of Europe:7-10 working days

Find out more about Shipping Here



Will anyone be able to tell what is in the parcel?

We understand that often our costume is a gift for a little person at home so we like to keep things low key. We use cardboard boxes and plain eco-friendly packaging bags without any logos or identifying symbols so even if your order is intercepted the contents will remain completely safe from enquiring eyes.

We are proud to say all our packaging is now either made from recycled materials or it is fully recyclable. Cardboard boxes make great dramatic-play props.

Do I need to go up a size?

In short, no. We recommend that you choose a size closest to your child’s current clothing size. To be extra sure the costume will fit we recommend you take a look at the measurements on our individual costume pages and please feel free to contact us for more information. You can read more about our sizing here.

What do I do if I order the wrong size?

If for any reason you change your mind we are always happy to exchange unused items in their original packaging. You can find out more about exchanging or returning items here. Should you wish to exchange an item at short notice we will do our very best to make that happen. Please Contact us for more information.

Do you offer a gift wrap service?

All our costumes are individually wrapped in quality tissue paper. If you would like us to include a little note to the recipient just pop the details in the notes section at checkout or drop us an email with your order number and we will sort that out for you no problem.

Can I wash my costume?

Yes, you can! We understand that not only can spills and accidents happen at home but in a preschool setting costumes will be washed many times over during the school year. We have chosen fabrics that are hard-wearing and washable. Most of our fabrics are 100% cotton. Not only has each fabric has been wash tested many times to make sure it holds up well but we have also washed the finished costumes many times over to make sure it lasts and lasts for years of wear. Whilst all fabrics are colourfast, we do recommend that the scrubs are washed separately for the first wash or 2. You can read more about caring for your costume here


wash-icons

Still have questions?

If so just send us an email with your query and we will respond as quickly as possible.