We all change our mind sometimes
In the very unlikely event that you receive your item and you are not happy with it and you want to return it we will happily accept returns. To accept returns the items must be unused, in their original condition and in their original packaging with all tags, instructions and/or accessories intact. Items must be posted back to us within 14 days of receipt of the item in order to be accepted.
If you change your mind and cancel an order before it has been dispatched then your card will not be charged and your order will be canceled. We hope you come back another day and order something else. You’ll always be welcome back.
When returning an item to us you are responsible for the return shipping, we recommend that you retain a receipt of postage and register the postage, we can’t give you a refund until we have the order back at HQ. We will issue a refund to the card used for the original transaction within 10 days of receipt of the returned item including the original shipping costs.
Something went wrong
It is so disappointing when something goes wrong. We do our very best to make sure that all the costumes we send out are in perfect condition, however, stuff happens.
If we make a mistake let us know asap and at the latest 14 days after you receive the order and we will do everything we can to fix it. Contact us on Customer Care quoting your order reference number and provide some information about what has gone wrong.
In the unlikely event that the item you receive is faulty then please inform us immediately and no later than 7 days after receipt of the item. Please contact us quoting your order reference number Customer Care and provide some information about the fault that you have detected. We will respond advising you how to return items to us. On receipt of the returned item we will inspect it to confirm the fault and once the fault has been confirmed you will be refunded the entire cost including return shipping costs.
Just a note
If your order or part of your order included a promotional discount then this discount will be reversed as part of the refund. That seems reasonable enough.
Get in touch
If you have any queries about returns or even if you just want to say Hi! please contact us on Customer Care