Now that you have placed your order we know that you are keen to get your hands on that precious package and rip it open. So what happens next? How long before your order arrives? What happens if something goes wrong?
Dispatch and Delivery
As an Irish company, we use An Post and couriers to ship all orders. We dispatch all orders within 72 hours. On public holidays the postman might be on a day off so it might take us a little longer.
We keep our shipping charges as low as possible by using a combination of An Post and couriers depending on the destination and the size/weight of your order. Shipping charges are capped at €6.50 for National and €10 for international shipping. Tracked shipping is available as standard. Free shipping is available on orders over a value of €180 and this is automatically applied at checkout.
Estimated delivery times
We use tracked shipping as standard so that you can see the progress of your order, Delivery times can vary depending on the destination and on the local postage conditions but it is typically 1-2 days from dispatch.
Whilst we really try to get your order to you as quickly as possible local postal conditions are out of our control and delays can occur. If you have not received your order within 15 working days of dispatch then we know you will be very disappointed so please please get in touch with us on Customer Care with your order number and we will follow up and make sure your order has not gone missing.
Sometimes the unthinkable happens and things get lost in the mail system. In the event that a package is not delivered within 30 working days of dispatch customers will be refunded the cost of the order or if the item is in stock they will be offered a replacement. Once a notice of delivery is recorded via the registered postal carrier as per tracking details it is deemed that the package has been successfully delivered.
All orders are sent to the specified delivery address. In the event that the delivery address differs from the billing address, the specified delivery address is used. We think that just makes sense.
Customs & Duty charges
Another practical little detail- Customers are responsible for any customs or local taxes incurred. Unfortunately, we have no way of knowing what customs charges local agencies will apply if any. In the event that a customer does not accept local customs charges where applied and the customer’s order is returned to Mermaids and Dragons the customer remains liable for the initial shipping and returns costs.